Refund Policy

Subscription payments and credit top-up packs are final. We do not refund or prorate subscription charges, unused subscription time, or credit packs, whether or not the credits have been used.

The only compensation we provide is audit credits for scans that fail on our side, as described below. Credits have no cash value and are not transferable between accounts.

Separately from the money-back guarantee, we automatically protect the credits you spend on audits:

• If a page fails to scan because of an error on our side — crawler failure, provider outage, or an incomplete audit run — the credits reserved for that page are returned to your workspace balance automatically.
• If a refund was missed, contact [email protected] with the audit run link. We will review the run and issue compensating credits.
• Credit compensation is not a cash refund. Credits have no cash value and are not transferable between accounts.

Credits consumed by audits that completed successfully are used, and are not returned.

You can cancel a subscription at any time from your billing settings, which opens the Stripe billing portal. Cancellation stops future renewals; your plan stays active until the end of the paid period and that period is not refunded or prorated. Payments are processed by Stripe on behalf of Top Mark Solutions LLC DBA Atlantic Web Apps, the seller of record.

Top Mark Solutions LLC DBA Atlantic Web Apps — email [email protected]. See also our Terms of Service and Privacy Notice.